Privacy Policy
Last updated: January 15, 2026
At Paylonerix S.A. de C.V. (hereinafter, "Paylonerix"), located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, we are committed to protecting the privacy and personal data of our users in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. This Privacy Notice describes how we collect, use, store, and protect your personal information.
1. Personal Data We Collect
We collect the following personal data when you use our services or complete forms on our website: full name, email address, phone number (when voluntarily provided), and the content of messages you send us through our contact forms. We do not collect sensitive personal data such as detailed financial information, health data, or biometric data.
2. Purposes of Data Processing
The personal data we collect will be used for the following primary purposes: responding to your information requests and inquiries; providing you with personalized financial guidance; evaluating your eligibility for social assistance programs; and following up on your advisory case. As secondary purposes, we may use your data to send you information about new services, workshops, or programs that may be of interest to you, conduct satisfaction surveys, and prepare internal statistics to improve our services. If you do not wish your data to be used for secondary purposes, you can contact us at privacidad@paylonerix.com.
3. Data Transfers
Paylonerix does not sell, rent, or share your personal information with third parties for commercial purposes. We may only transfer your data in the following cases: when necessary for the provision of our advisory services with associated consultants under confidentiality agreements; when required by competent authority under applicable legislation; or when necessary for the defense of our legal rights.
4. ARCO Rights
In accordance with the LFPDPPP, you have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise your ARCO Rights, you must send a request to the email address privacidad@paylonerix.com, indicating your full name, the data on which you wish to exercise a right, and the right you wish to exercise. We will respond to your request within a maximum period of 20 business days from the date of receipt.
5. Security Measures
We implement technical, administrative, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized access. Our website uses SSL/TLS encryption for data transmission. However, no data transmission or storage system can guarantee absolute security.
6. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about the use of cookies, please consult our Cookie Policy available on our website.
7. Changes to this Privacy Notice
We reserve the right to update this Privacy Notice at any time to reflect changes in our data processing practices or applicable legislation. Any changes will be posted on this page with the last updated date. We recommend that you review this notice periodically.
8. Contact
If you have questions or comments about this Privacy Notice or the processing of your personal data, you can contact us at: Paylonerix S.A. de C.V., Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, CDMX, Mexico. Email: privacidad@paylonerix.com. Phone: +52 (55) 4170-8823.